Dina is a lone parent and is currently living in a women's refuge due to a serious domestic violence incident earlier this year. Her Job Seekers Allowance (JSA) had been stopped due to her starting a college course, with little income to live off. As she lives less than 1.5 miles away from campus, she was not eligible for a bus pass. However, due to risk factors, she does get a bus into college which she pays for. Due to the financial stress, her attendance dropped.
A referral was made for the student to go and see her GP as she suffers from PTSD and to get a letter to support her claim for Employment and Support Allowance (ESA). Dina has a support worker at the refuge who is supporting her with being re-housed. The college team completed a hardship fund application for the student which was successful which means she can now pay off her service charge arrears.
Dina was provided with a bus pass and meals by the curriculum team. She has since started to attend all her lessons at college and is not having to worry about how she pays for travel. She recently moved into a new home and is out of the refuge and is currently in the process of applying for ESA so she can continue attending college without financial worries.