Retail, Customer Service and Hospitality Introduction

Apply now

Change your preference

The skills and knowledge you learn on this course will be useful across a wide range of sectors including retail, hospitality, and customer service. There are many career opportunities available, you could become a porter, barista, waiter, or housekeeping attendant in a retail business, shop, café, bar, or hotel. You will learn how to look after customers in a retail or hospitality environment. You will also learn the importance of first impressions and how to deal with customer enquiries effectively. In addition, you will use your communication skills and will learn the importance of teamwork.


Similar Courses

Business Customer Service Level 1

The Level 1 Certificate in Customer Service allows you to evidence the basic knowledge, competence and skills that employers would expect of someo...

More info

Business Administration Certificate | Level 2

This qualification aims to develop your business support knowledge and will recognise your understanding of administrative functions and activitie...

More info

Business Administration Award | Level 1

This Level 1 course provides knowledge of business administration as well as a progression route to a Level 2 qualification, further study or a re...

More info

Course Details


4-10 weeks

Study Type

Part time

Start Date

Your start date will be one of the following, depending on which location you attend:

  • 01/10/2020
  • 12/01/2021

Course Code


Course Fee (Adult)

£150–£48   You may be entitled to support with fees. Click here for more info.

Adult & Community
Leeds City College
Did You Know?
Did you know we have 541,720,573 resources at Leeds City College?

Did you know we have 541,720,573 resources at Leeds City College?

The resources include books, journals, e-books, videos, encyclopedias and more. These resources are the combined total number of resources at Joseph Priestley Centre, Beeston, Rothwell Centre, The Annexe, Printworks Campus and Park Lane Campus. We also have 12,277 e-books across Leeds City College libraries and more than 500,000 videos!

Leeds City College