Infrastructure Technician Apprenticeship Level 3

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This programme will involve setting up people on IT systems, providing support to colleagues and solving IT problems to help organisations run smoothly.

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Course Information

As an apprentice, you will work towards becoming an infrastructure technician. An infrastructure technician provides support to internal and external customers, helping them to be productive when using technology to do their jobs. To do this, these technicians use tools to troubleshoot non-routine problems. Additionally, part of this role involves setting people up on systems, providing support and rectifying issues to maintain the organisation’s productivity.

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Benefits / Skills

  • Communicating effectively in the work environment
  • Understanding IT security
  • Understanding remote infrastructure
  • Managing, analysing and communication data
  • Solving IT related problems
  • Managing workflows
  • Optimising performance
  • Maintaining health and safety
  • Entry Requirements

    The employer will agree entry requirements for these apprenticeships and these will depend on the role that they are advertising.

    Please check that you meet all essential criteria before applying for a position, you can find the details of these on the full vacancy description (links below). If you are unsure about this please contact the Apprenticeship Recruitment Team on 0113 284 6464.

    Career Progression

    Help Desk Specialist

    As a help desk specialist you will provide technical assistance and support for incoming queries and issues. In addition, you will train computer users, maintain daily performance of computer systems and run diagnostics programs to resolve problems.

    Network Support Technician

    As a network support technician you will design and install computer networks. In addition, you will troubleshoot system failures, test software, organise upgrade schedules and provide technical guidance.

    Progression opportunities

    Below are some Leeds City COllege apprenticeships you could potentially progress on to once you have completed this programme:

  • Network Engineer Apprenticeship Level 4
  • Software Developer Apprenticeship Level 4
  • Associate Project Manager Apprenticeship Level 4
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    Course Details

    Study Type

    Full time

    Course Code

    71818-01

    Course Facts

    History

    61% of small businesses are using some form of cloud computing.

    Extra Curriculum

    94.7% of apprentices found that our college induction was useful and provided them with the knowledge required for their course.

    Labour Market

    The average salary for an infrastructure technician is £27,500.

    Course FAQs

    What will an apprentice gain by the end of the programme?

    Apprentices will achieve a qualification which may vary depending on which apprenticeship they have completed. The main benefit for an apprentice is the work experience they gain and the majority and confidence that comes with that. Though there is no guarantee of a job at the end of an apprenticeship, many of our apprentices are kept on for permanent positions, a higher level apprenticeship, or further training by their employers.

    Will my child still have the opportunity to attend college?

    Each of our apprenticeships are delivered differently and have been tailored to the industry they are related to. Information on delivery can be seen on each course page under the delivery method section.

    School of Digital & IT
    Leeds City College
    Leeds City College