Infrastructure Technician Apprenticeship Level 3

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This programme will involve setting up people on IT systems, providing support to colleagues and solving IT problems to help organisations run smoothly.

Course Information

As an apprentice, you will work towards becoming an infrastructure technician. An infrastructure technician provides support to internal and external customers, helping them to be productive when using technology to do their jobs. To do this, these technicians use tools to troubleshoot non-routine problems. Additionally, part of this role involves setting people up on systems, providing support and rectifying issues to maintain the organisation’s productivity.


Benefits / Skills

  • Communicating effectively in the work environment
  • Understanding IT security
  • Understanding remote infrastructure
  • Managing, analysing and communication data
  • Solving IT related problems
  • Managing workflows
  • Optimising performance
  • Maintaining health and safety

Entry Requirements

The employer will agree entry requirements for these apprenticeships and these will depend on the role that they are advertising.

Please check that you meet all essential criteria before applying for a position, you can find the details of these on the full vacancy description (links below). If you are unsure about this please contact the Apprenticeship Recruitment Team on 0113 284 6464.

Career Progression

Help Desk Specialist

As a help desk specialist you will provide technical assistance and support for incoming queries and issues. In addition, you will train computer users, maintain daily performance of computer systems and run diagnostics programs to resolve problems.

Network Support Technician

As a network support technician you will design and install computer networks. In addition, you will troubleshoot system failures, test software, organise upgrade schedules and provide technical guidance.

Progression opportunities

Below are some Leeds City COllege apprenticeships you could potentially progress on to once you have completed this programme:

  • Network Engineer Apprenticeship Level 4
  • Software Developer Apprenticeship Level 4
  • Associate Project Manager Apprenticeship Level 4
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    Course Details

    Study Type

    Full time

    Course Code


    Course Facts


    61% of small businesses are using some form of cloud computing.

    Extra Curriculum

    94.7% of apprentices found that our college induction was useful and provided them with the knowledge required for their course.

    Labour Market

    The average salary for an infrastructure technician is £27,500.

    Course FAQs

    Is IT a stressful environment to work?

    Roles within IT can tend to require constant effort and can be highly demanding for their employees as you are consistently dealing with complex data throughout the day. However, you will receive full training on how to prioritise tasks and strategies to minimise your stress level. Employers will also be aware that you are a trainee and will not throw you in at the deep end.

    What do people enjoy most about being an apprentice?

    The most enjoyable aspect for most of our apprentices is the work experience they gain while on the programme. For those used to theory-based lessons, they find it refreshing that the majority of the apprenticeship is practical training. They also like the fact that they are being paid for learning new skills!

    School of Digital & IT
    Leeds City College
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