Customer Services Apprenticeship Level 3

Customer Services Apprenticeship Level 3

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Enhance your customer service skills further by understanding the different types of customer whilst gaining more experience in the field.

 
Duration 18 - 24 months
Study mode Full Time
Start date Various
Campus Industrial Delivery
Course code 54151-01
Fee TBC

What you learn

Apprenticeship themes:

• Understand the customer service environment

• Principles of business

• Understand customers and customer retention

• Use social media to deliver customer service

• Manage the use of technology to improve customer service

• Pearson BTEC Level 3 Diploma in Customer Service (QCF)

Benefits / Skills you will develop

Apprenticeships give you the opportunity to work for a real employer, earn a real salary and gain a real qualification whilst gaining valuable workplace skills and experience.

How you will be assessed

A wide range of assessment methods are used in the workplace. Evidence reflects how you have carried out the process relating to your competence.

For example: The process that you carry out could be recorded in an observation or witness testimony. Products relating to your competence could be minutes of a meeting, e mails, letters, manufacturing instructions, photos and health and safety checks.

Different forms of questioning are carried out on an on-going part of the assessment process.

Where is the course delivered (facilities / classrooms)

All apprentices must be employed and working in a role that meets the competence requirements of the framework. Our experienced, qualified staff will support your staff to achieve their framework.

Apprentices will be visited once a month in the workplace and delivery will take place on a one to one basis.

As there is no college attendance it is recommended at least 2 hours per week is spent away from the working role to concentrate on any development activities set.

Entry requirements

A rigorous recruitment and selections process is carried out to ensure that the aspiring apprentices are suited to enduring this exciting and challenging route of study. GCSE grade A-C in English and Maths would be an advantage.

However if you cannot provide evidence of this then you will be required to sit an online assessment test. Employment in a customer services environment and has to be in a position of responsibility.

What's next

Search and apply online for our current vacancies https://leedscitycollege.justapply.uk or alternatively you can complete the online application form or e-mail a copy of your cv to the Apprenticeship Recruitment Team.

Contact us on: T: 0113 216 2337 / 0113 308 7918 E: apprenticeships@leedscitycollege.ac.uk

Campus Locations

Your workplace

Nearest train station
Website