Customer Service Practitioner Level 2

Customer Service Practitioner Level 2

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It's integral for you to gain real customer experience in any front facing business. From retail and business to business commerce. This apprenticeship ensures you deliver high quality service.

Duration 12 - 14 months
Study mode Full time
Start date Various
Campus Workplace Setting and Printworks Campus
Course code 71805-01
Fee n/a – Employer cost on request

What you learn

Apprenticeship themes:

• Understanding the organisation

• Meeting regulations and legislation

• Systems and resources

• Product and service knowledge

• Influencing skills

• Personal organisation

• Dealing with customer conflict and challenge

How you will be assessed

You will be assessed via a combination of an apprenticeship showcase, practical observation and a professional discussion.

Where is the course delivered (facilities / classrooms)

The practical elements of this apprenticeship will be undertaken at your workplace. The study part of this apprenticeship will be carried out at Printoworks Campus.

Entry requirements

Apprentices will be required to have or achieve Level 1 English and Maths and to have taken Level 2 English and Maths tests prior to completion of their apprenticeship.

What's next

After successful completion of the Level 2 Apprenticeship you could progress onto our Level 3 Customer Service Apprenticeship or alternatively seek full employment with your workplace or in the sector.

Campus Locations

Your workplace

Nearest train station