Credit Controller/Debt Collector Level 3

Credit Controller/Debt Collector Level 3

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This Apprenticeship is a new standard and is equivalent to a Level 3 course.

Within this apprenticeship, the focus of the Advanced Credit Controller/Debt Collection Specialist role is typically to work with internal and external customers, both commercial and/or consumer, to ensure that the cash flow of their organisation is maximised while achieving fair customer outcomes.

This requires proactive complex interaction with customers who are high risk due, to e.g. having multiple debts, consistently reaching credit limits or breaching credit agreements, or missing repayments to minimise / recover bad debts while retaining positive sustained relationships.

Duration 18 - 24 months
Study mode Full time
Start date Various
Campus Workplace Setting and Park Lane Campus.
Course code 70536-01
Fee n/a – Employer cost on request

What you learn

You will study topics from the following module areas:

  • Credit management and debt collection
  • Legal, regulatory and compliance issues
  • Industry understanding, products and services
  • Systems and processes
  • Customer relationship management
  • Negotiation and decision making

How you will be assessed

You will be assessed through assignments and professional discussion, independently assessed.

Where is the course delivered (facilities / classrooms)

The practical elements of this apprenticeship will be undertaken at your workplace. The study part of this apprenticeship will be carried out at Park Lane Campus.

Entry requirements

Individual employers will set the selection criteria for their apprenticeships. It is recommended that employers may want most candidates to have Level 2 Maths and English. Other relevant or prior experience may also be considered as an alternative.

What's next

After successful completion of this apprenticeship you could progress onto a higher level or degree level apprenticeship or seek full employment with your workplace or in the sector.

Campus Locations

Your workplace

Nearest train station