Within this apprenticeship, the focus of the Credit Controller/Collector role is typically to monitor and manage customer accounts; follow organisational policies to collect monies owed and ensure that work quality targets are met.
This requires proactive interaction with customers who have not paid or who have reached credit limits or terms in order to minimise bad debts while retaining positive relationships for the longer term. The range of activities within the role could include, but are not limited to:
- processing credit applications
- agreeing credit terms and/or payment arrangements
- monitoring payment
- allocating and reconciling cash
- proactively contacting customers to collect debt/outstanding balances
- resolving straight-forward disputes
- debt support and recommending write offs.
You will gain experience in credit management, regulations & compliance, industry understanding, products & services, systems & processes, negotiation and decision making.
Assessment for this apprenticeship is assignments and professional discussion, independently assessed.
The practical elements of this apprenticeship will be undertaken at your workplace. The study part of this apprenticeship will be carried out at Park Lane Campus.
Individual employers will set the selection criteria for their apprenticeships. It is recommended that employers may want most candidates to have Level 2 Maths and English. Other relevant or prior experience may also be considered as an alternative.
After successful completion of this apprenticeship you could progress onto our Level 3 Advanced Credit Controller / Debt Collection Specialist Apprenticeship or alternatively seek full employment with your workplace or in the sector.