Compliments and complaints

The College

We would love your feedback!

If you have a suggestion, compliment or even a complaint, all you have to do is fill in the form here with as much detail as you can. Make sure you include your tutor names, campus and course information so we can follow up your comments. 

This form is in addition to our online feedback form, ensuring that your comments are picked up directly by the college’s Quality department.

If you would like to make a complaint, the following information gives an overview of the process; full details can be requested by contacting the Quality Improvement team on 0113 308 7950 or by emailing qualitydirectorate@leedscitycollege.ac.uk.

 

Informal

We recommend that complaints are dealt with informally wherever possible, so in the first instance please try to resolve any issues directly with the staff member concerned or another relevant staff member, for example a course tutor, coaching tutor etc.

 

Stage 1

If the staff member is unable to resolve the complaint, or it does not specifically relate to a particular person, your complaint should be raised with the relevant head of department who will investigate and respond to you directly.

A complaint must be escalated immediately to stage 2 where any part of it relates to:

  • Equality & Diversity
  • Safeguarding
  • Health & Safety
  • Requests for fee refunds or waivers

 

Stage 2

Complaints can only be escalated to stage 2 if they cannot be resolved at stage 1. Formal complaints should be submitted in writing by emailing qualitydirectorate@leedscitycollege.ac.uk. To help the process please include your name, contact details, the facts supporting the complaint and reasons for escalation to stage 2.