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	<title>Leeds City College Courses &#187; Customer Service (bs)</title>
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		<title>Customer Services</title>
		<link>http://www.leedscitycollege.ac.uk/courses/index.php/5008/customer-services-2/</link>
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		<pubDate>Mon, 12 Dec 2011 11:11:31 +0000</pubDate>
		<dc:creator>Nena.Skrbic</dc:creator>
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		<description><![CDATA[About the course The Customer Service NVQ Level 3 is suited to those who are in a position of responsibility; including the supervisory/overseeing or those staff and dealing with challenging customer service issues. They are likely to deal with customers in a variety of ways, i.e:telephone, using ICT and in person. The qualification can be [...]]]></description>
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		<title>Customer Services</title>
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		<pubDate>Mon, 12 Dec 2011 11:09:34 +0000</pubDate>
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		<description><![CDATA[About the course The Customer Service NVQ Level 2 is suited to those who deal with customers over the telephone, electronically or in person. It can be related to both internal and external customers and involves presenting a good image of the organisation/individual staff member, developing good working relationships with customers, problem solving and going [...]]]></description>
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		<title>Client Care and the Credit Crunch</title>
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		<pubDate>Fri, 17 Jul 2009 10:33:38 +0000</pubDate>
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		<description><![CDATA[About the course This course considers management and financial disciplines in a way that provides delegates with a practical framework for use within their own firms. Who should take this course? - Finance teams. - Those involved in client care relationships. What do I learn? This course contains the following modules: Credit care and the [...]]]></description>
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