Client Care and the Credit Crunch

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Duration: 1 day
Study Type: Part Time
Venue: Novotel Leeds Centre, 4 Whitehall, LS1 4HR view map »

About the course

This course considers management and financial disciplines in a way that provides delegates with a practical framework for use within their own firms.

Who should take this course?

- Finance teams.
- Those involved in client care relationships.

What do I learn?

This course contains the following modules:

Credit care and the credit crunch – Does one has to be sacrificed to the other?
Using client care to protect effectively against the credit crunch
Managing client expectations
Understanding and getting the most out of the working capital cycle
Reviewing the process – WIP to fees
Credit policies
Management of the credit function and relationships within the firm
Developing the best methods for cash conversion

About the speaker

Julia Walden MA Hons, CMgr, MCMI, MICM. Julia is a specialist in the field of credit management for law firms with two books to her credit. She is the holder of the coveted ” Credit Today Credit Product/Service of the Year ” for her book Credit Management for Law Firms. She is a Masters graduate from St Andrews and a regular presenter for the Institute of Credit management.