• Interpersonal skills
• Principles of customer service in hospitality, leisure, travel and tourism
• Worldwide travel and tourism destinations
• Customer service and selling skills for travel and tourism
• Travel and tourism support services
• Resort representatives
• Tourist information services
• Planning an event
There will be opportunities throughout the course to build on your personal and social development, confidence and presentation skills.
As part of this course you will also undertake a one week work placement.
You are continually assessed throughout the course with one-to-one tutorials to check on your progress. There will be a range of different assessment techniques used throughout the course. This could include assignment reports, presentations, role-plays and interviews.
You will normally need to have at least one of the following: At least 1 GCSE at grade C, preferably in English. A standard of literacy and numeracy supported by a general education equivalent to at least 2 GCSEs at grade D and 1 at grade C. Alternatively if you have completed the Level 1 Travel and Tourism qualification you can apply for this course.
Provided you achieve at least merit grades, you can go on to one of our level 3 courses. You could progress to the Travel and Tourism Level 3 Extended Diploma. You could also progress onto the European Work Placement programme. In addition to these options at Leeds City College you can apply directly for work.